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Failed uploads can occur if ProKnow detects that a file is not a valid DICOM file or it contains improperly formatted DICOM. Use this document to learn how to address these cases.
Showing the Failure Details
- With the proper workspace selected, choose the Failed tab.
- In the list of failed uploads find the failed upload you wish to inspect. The failure reason is shown below the file. Press the Show details button to view additional details about the failure.
Unexpected Failures
If you believe that a file is failing erroneously, please let us know by contacting ProKnow DS support. Please include the workspace you are trying to upload to and a description of the upload failure in your request. Please do NOT include the original DICOM file if it contains protected health information.
Clearing a Failed Upload
- With the proper workspace selected, choose the Failed tab.
- In the list of failed uploads find the failed upload you wish to delete. Press the trash icon to clear the upload.
- Press the Clear button to confirm that you wish to remove the upload.
Note: You must have Delete Patients permission for a workspace to clear "Failed" uploads in that workspace.
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