Logging In

IN THIS ARTICLE

You may log in to an organization's private domain on ProKnow using your email and password. If you forget or lose your password, you may use the login screen to reset your password.

Logging In to Your Account

  1. Find your organization's custom subdomain. If you're not sure what this is, please contact your organization's administrator.

  2. In your web browser, navigate to https://custom-domain.proknow.com (replacing custom-domain with the domain you found in step 1).

  3. Enter your username and password, and press LOG IN.

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Resetting Your Password

  1. Find your organization's custom subdomain. If you're not sure what this is, please contact your organization's administrator.

  2. In your web browser, navigate to  https://custom-domain.proknow.com (replacing custom-domain with the domain you found in step 1).

  3. Click the "Don't remember your password?" link.

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  4. Enter your email address, and press SEND EMAIL.

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  5. Login to the email account for the email you entered in step 4, and wait for an email with the subject "Reset your password." Once you receive the email, click on the provided link to confirm the password change.

  6. Enter and confirm a new password, and press the submit button.

Not receiving a reset password email?

If you do not receive a reset password email in step 5 above, please check the following:

  • You may be registered in the organization using a different email address. Contact the organization's administrator to find out which email address they have on record.
  • Your email provider may be incorrectly flagging the email as spam. Try adding no-reply@auth0user.net to your list of trusted contacts, and repeat the steps for resetting your password above.
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